Shopping on line can be easy, simple and save you lots of money. It can also take a lot of your time, frustrate you, and result in unwanted purchases. Now the same can be said for regular high street shopping, but with the vast opportunity presented by the Internet it will pay you to spend a few minutes reading this and understanding how to better optimize your Smartrider shopping experience:

1. Compare - without doubt the biggest advantage that the Smartrider offers shoppers today is the ability to compare thousands of Smartrider at a time. This is a great thing, but not necessarily all the time! Too much can be daunting at times so take advantage of the great comparison sites and where possible let them do the hard work for you.

2. Research - if it has been said it will be on the internet. Ignorance is no longer a justifiable reason for buying the wrong thing. Take the time to research in detail everything that you could possible want to know about

3. Testimonials - don't know anybody that has bought a Smartrider? Wrong! If the Smartrider is good the internet will let you know. Use the Internet as a friend and get testimonials before you buy.

4. Questions - Got a question about Smartrider then search the Forums, FAQ's, Blogs etc. Don't be afraid to ask .....

5. Reputation - Never heard of the company selling Smartrider? Don't worry, no reason why you should know every company in the world, but you know someone that does! Use the internet to find out what people are saying about Smartrider and build up a picture of their reputation for sales, returns, customer service, delivery etc.

6. Returns - still worried that even after all of the above your Smartrider wont be what you want? Check out the returns policy. There is so much competition now that someone, somewhere is bound to offer the terms that you are comfortable with.

7. Feedback - happy with your Smartrider then let people know, after all you are depending on others people input in your buying decision, so why not give a little back.

8. Security - check for the yellow padlock on the Smartrider site before you buy, and the s after http:/ /i.e. https:// = a secure site

9. Contact - got a question about Smartrider, or want to leave a comment then check out the sites contact page. Reputable companies have them and respond.

10. Payment - ready to pay for your Smartrider, then use your credit card or PayPal! Be aware of companies that don't accept them, there may be genuine reasons but given the huge amount of choice you have when buying online there is no reason at all not to buy via credit card or PayPal.



SmartRider is Transperth's new contactless electronic ticketing system using smartcard technology for the process of charging patrons for public transport.

The SmartRider is a credit card-sized smartcard incorporating a microchip and internal aerial,allowing the smartcard to communicate with processors located on Transperth buses and ferries and at train stations. The microchip enables value to be loaded onto the card, as well as allowing the journey details to be recorded and the appropriate fare deducted from the stored value on the card.

The SmartRider system is designed so that passengers can 'tag on' and 'tag off' whenever they travel through the Transperth network.

Implementation of the system The implementation of SmartRider was originally planned for January 2005, but due to problems with implementation of reader technology, the key dates changed a number of times. SmartRiders became available to members of the public from January 14 2007.

The SmartRider was rolled out progressively to different groups of customers: SmartRider rollout dates (accessed 6 August 2007)

For much of the Control Group testing, Transperth offered full or partial fare refunds to prevent software problems causing overcharging.

Open, closed and controlled train stations

Until the SmartRider system was implemented, all Perth train stations were effectively "open", meaning that a passenger - or indeed, any member of the public - could freely walk into or out of any given train station, or onto a train, without being forced to buy a ticket.

SmartRider implementation has resulted in some stations being gated ("closed") so that one must either validate a SmartRider ticket through a fare control to enter or exit the station, or alternatively, show a valid ticket and concession card (if applicable) to a station attendant next to the gate. The officer is also able to assist people with special needs. At all other stations, fare gates have not been installed and a SmartRider processor has been installed at station entry and exit points.

Bus stations, apart from those that are interchanges with train stations, do not employ the technology as one cannot board a bus without validating.

Open stations All Armadale railway line, Perth, Fremantle railway line, Perth and Midland railway line, Perth other than termini and Bassendean railway station, Perth are open. The others are:





Closed stations

Controlled stations At some bus-train interchanges, arriving buses drop passengers off inside the "paid" area of a closed station. These stations have a special arrangement which allows passengers to transfer from a bus to a train and vice versa without going through a fare control.

Because of this, passengers tagging off a bus at any Controlled Station will automatically be tagged onto the train, and passengers tagging on this bus after getting off the train at a Controlled Station will automatically be tagged off the train before being tagged onto the bus.

The following stations are controlled stations:

Types of SmartRider cards A range of SmartRider cards exist. When a SmartRider card is first purchased, a card purchase fee of $5.00 for concession users and $10.00 for standard users will apply, on top of which credit needs to be added to use the card.











Adding value to a SmartRider card

Several options exist for adding value to a SmartRider card. The AutoLoad system, which allows Transperth to directly debit from a passenger's bank account, attracts a 25% discount from the normal cash fare per journey (comparable to the discount applied to 40-trip MultiRiders under the previous system), while all other methods of adding value attract a 15% discount (comparable to 10-trip MultiRiders). When a SmartRider card is first purchased, a minimum credit of $10.00 in addition to the card cost must be added. The card has a maximum limit of $256.00.

In order to successfully tag on, a card must contain a minimum equivalent to a two-section fare for the holder's user category (from July 2006 - 60c for concession, $1.40 for adult) - the only exception is a Seniors SmartRider holder travelling during a nominated free travel period. If the card cannot be tagged on, a cash fare must be purchased.

{|border=2 width="60%" id="serviceoutlet" align="center" style="border: 1px #000 solid; border-collapse:collapse;"| colspan="3" bgcolor=#20ba56 | Adding value to your SmartRider card
Minimum and maximum add value amounts by service outlet type|-| align="center" bgcolor=#bff7ce |Add-value method| align="center" bgcolor=#bff7ce |Minimum add value amount| align="center" bgcolor=#bff7ce |Maximum add value amount|-| align="center" |AutoLoad and BPay| align="center" |$20| align="center" |$250|-| align="center" |On board| align="center" |$10| align="center" |$40|-| align="center" |Ad- Value Machines (AVM's)| align="center" |$10| align="center" |$50|-| align="center" |All other methods| align="center" |$10| align="center" |$250|}



Add-Value Machines (AVMs) AVMs allow passengers to add value to their SmartRider card by inserting notes or coins into a machine, or by using an EFTPOS or credit card. They are located at the following train and bus stations:



Machines at Transperth InfoCentres, located in Perth's CBD, also offer this feature.

From a bank account AutoLoad allows a user to establish a direct debit authority to automatically reload the card with a pre-set amount from a passenger's bank account once the low-value threshold of $6 for standard users and $3 for concession users is reached. Alternatively, passengers can manually transfer funds from their bank account using BPay, either via phone or internet. It takes 3-5 working days depending on your financial institution and the time of the BPay transaction. Passengers must have a minimum of a 2 section fare when they tag on for the funds to transfer onto the card.

Loading a SmartRider automatically via direct debit is the only way users can achieve similar levels of fare savings in comparison to the previous Multirider system

On board buses and ferries A SmartRider tag-on machine is integrated into machines which issue bus and ferry tickets. Passengers can add value to the card by paying the driver.

Retail outlets Value can be added via EFTPOS or cash at authorised retail outlets such as newsagents.

Technical details The SmartRider project includes various machines and technologies to manage and control the system including distance travelled, fare deduction, and processing.

Physical technology At the core of the system is the individual cards issued to passengers using the system. The cards are a MIFARE-based card and have a unique individual identification number allocated to each card. These cards communicate specific information as they interact with the relevant processing equipment at the points of boarding and disembarking from the various transport modes that the card operates across (bus, train, ferry).

The Wayfarer SmartTGX150 Electronic Ticketing Machine (ETM) incorporates a smartcard processor that allows the driver to sign on and off, issue cash tickets and process SmartRider transactions. Passengers can use the unit to top up their SmartRider cards and the ETM/GPS interface also determines the exact location of a bus at all times and calculates fare zones automatically. The project also includes the Wayfarer SCP smartcard Platform processor for tagging on and off at all ‘open’ train station platforms, and the SCV, the Wayfarer smartcard bus and ferry validator for tagging on and off buses and ferries.

Information collected by processing equipment is then transmitted back to Transperth by either wired LAN (for fixed processors including standalone units and faregates) or wireless LAN (For buses and other mobile forms of transport). The Wayfarer TGX150 ticket machines also include a removable data cartridge that is used as a backup information store that can be used in the event of a systems or communications failure with the central system.

Major train stations are fitted with Wayfarer operated access control gates, which open in response to the card.

Systems platform The Wayfarer Merit and SmarTrack back office systems provide statistical data and interface to the financial control systems of the Commonwealth Bank of Australia. Other functions will allow card top up via the Internet and by direct debit systems.

Criticism Privacy Users of the system pass their card over a processor both on boarding and departure of any mode of transport using the system. Each SmartRider card is uniquely numbered, and registration is necessary before the card can be used for concession card holders, and is necessary to access many of the advertised features for other users though is not compulsory. The registration process requires filling in a form providing Transperth with the passenger's full name, address, date of birth, SmartRider card number and password. The system has been criticised as a threat to the privacy of its users.

Usage data is stored both on the card and centrally by Transperth and provides users of the system the capability to check and review recent usage by either visiting a designated Information Kiosk or online via the Transperth website. Privacy groups such as the Council for Civil Liberties consider it a form of mass surveillance and are concerned with how this data will be used.

The police have the potential to use SmartRider card data as an investigative tool, and use of this feature overseas dramatically increasing. In London, where the RFID-technology Oyster Card is in use, there were 243 police requests made in total as of March 2006.

Reliability On 27 March 2007, a software upgrade performed the night before by lead project contractor Downer caused a malfunction rendering fare gates at SmartRider#Closed_Stations and SmartRider#Controlled_Stations Transperth Trains stations unusable. As a consequence, the SmartRider system servicing the rail network remained offline for the entire day while technicians for lead project contractor worked to resolve the issue, which was rectified before the commencement of service the next morning and passengers using the SmartRider system were able to travel free on the rail network for the remainder of the day.

The failure caused some political figures to raise doubts as to the system's reliability, with Shadow state Transport Minister Simon O'Brien (politician) commenting to local press condemning the systems reliability, quoting that all the kinks of the system should have been worked out before its January 2007 launch."The SmartRider system cost $30 million, been delayed again and again and it ought to work"Simon O'Brien

A spokesperson for the Public Transport Authority indicated they would be having discussions with the head contractor about who would cover the bill for the loss of fares, estimated at AUD$100,000. Passengers who were unable to tag off or were charged default fares as a result of the failure have been promised refunds will be automatically processed on their account by week's end.

Design The system has been criticised for usability issues in general system, website and top-up machine design. The most significant usability issue is that pay as you go customers who for whatever reason do not "tag off" at the end of their journeys will not be charged correctly.

Users who have run up a pay as you go debt of as little as $4 are prohibited from using the card until the debt is repaid. Another criticism is that problem diagnosis by staff is generally poor, as the system is relatively new and complex, and the staff may not be correctly trained, which can lead to passenger frustration.

Costs Criticism has been directed at the cost to users of the SmartRider system compared to its predecessor, the MultiRider. While the MultiRider could be bought as a 40-ride ticket for a 25% discount, this discount can now only be obtained by paying by direct debit (A 15% discount is available for all other methods of payments). This was raised in Parliament by Liberal Party of Australia MP Katie Hodson-Thomas, who claimed that passengers would end up paying $324 more a year for public transport under SmartRider. In February 2006, The West Australian reported criticism by trial users who claimed that their failure to tag off, either by accidentally forgetting to do so or due to a non-working machine, resulted in a four-zone fare being charged to the SmartRider regardless of distance travelled..

This reporting however was factually incorrect. Since the launch of the system, Transperth has defined that the default fare is equal to the cash fare on the assumed basis that a passenger who has failed to tag off has travelled to the final destination of that particular bus, train or ferry service. SmartRider fares and rules, Transperth. It is only in the case of rail travel where the default fare is charged at the four zone cash rate. During the implementation trial phase, the default fare was charged at the Cash Fare less the customers discount based on how they last reloaded their card. However, a number of participants in the control group constantly failed to tag off, and as a consequence the discount on default fares being applied was subsequently removed.

See also

References

External links



SmartRider is Transperth's new contactless electronic ticketing system using smartcard technology for the process of charging patrons for public transport.

The SmartRider is a credit card-sized smartcard incorporating a microchip and internal aerial,allowing the smartcard to communicate with processors located on Transperth buses and ferries and at train stations. The microchip enables value to be loaded onto the card, as well as allowing the journey details to be recorded and the appropriate fare deducted from the stored value on the card.

The SmartRider system is designed so that passengers can 'tag on' and 'tag off' whenever they travel through the Transperth network.

Implementation of the system The implementation of SmartRider was originally planned for January 2005, but due to problems with implementation of reader technology, the key dates changed a number of times. SmartRiders became available to members of the public from January 14 2007.

The SmartRider was rolled out progressively to different groups of customers: SmartRider rollout dates (accessed 6 August 2007)

For much of the Control Group testing, Transperth offered full or partial fare refunds to prevent software problems causing overcharging.

Open, closed and controlled train stations

Until the SmartRider system was implemented, all Perth train stations were effectively "open", meaning that a passenger - or indeed, any member of the public - could freely walk into or out of any given train station, or onto a train, without being forced to buy a ticket.

SmartRider implementation has resulted in some stations being gated ("closed") so that one must either validate a SmartRider ticket through a fare control to enter or exit the station, or alternatively, show a valid ticket and concession card (if applicable) to a station attendant next to the gate. The officer is also able to assist people with special needs. At all other stations, fare gates have not been installed and a SmartRider processor has been installed at station entry and exit points.

Bus stations, apart from those that are interchanges with train stations, do not employ the technology as one cannot board a bus without validating.

Open stations All Armadale railway line, Perth, Fremantle railway line, Perth and Midland railway line, Perth other than termini and Bassendean railway station, Perth are open. The others are:





Closed stations

Controlled stations At some bus-train interchanges, arriving buses drop passengers off inside the "paid" area of a closed station. These stations have a special arrangement which allows passengers to transfer from a bus to a train and vice versa without going through a fare control.

Because of this, passengers tagging off a bus at any Controlled Station will automatically be tagged onto the train, and passengers tagging on this bus after getting off the train at a Controlled Station will automatically be tagged off the train before being tagged onto the bus.

The following stations are controlled stations:

Types of SmartRider cards A range of SmartRider cards exist. When a SmartRider card is first purchased, a card purchase fee of $5.00 for concession users and $10.00 for standard users will apply, on top of which credit needs to be added to use the card.











Adding value to a SmartRider card

Several options exist for adding value to a SmartRider card. The AutoLoad system, which allows Transperth to directly debit from a passenger's bank account, attracts a 25% discount from the normal cash fare per journey (comparable to the discount applied to 40-trip MultiRiders under the previous system), while all other methods of adding value attract a 15% discount (comparable to 10-trip MultiRiders). When a SmartRider card is first purchased, a minimum credit of $10.00 in addition to the card cost must be added. The card has a maximum limit of $256.00.

In order to successfully tag on, a card must contain a minimum equivalent to a two-section fare for the holder's user category (from July 2006 - 60c for concession, $1.40 for adult) - the only exception is a Seniors SmartRider holder travelling during a nominated free travel period. If the card cannot be tagged on, a cash fare must be purchased.

{|border=2 width="60%" id="serviceoutlet" align="center" style="border: 1px #000 solid; border-collapse:collapse;"| colspan="3" bgcolor=#20ba56 | Adding value to your SmartRider card
Minimum and maximum add value amounts by service outlet type|-| align="center" bgcolor=#bff7ce |Add-value method| align="center" bgcolor=#bff7ce |Minimum add value amount| align="center" bgcolor=#bff7ce |Maximum add value amount|-| align="center" |AutoLoad and BPay| align="center" |$20| align="center" |$250|-| align="center" |On board| align="center" |$10| align="center" |$40|-| align="center" |Ad- Value Machines (AVM's)| align="center" |$10| align="center" |$50|-| align="center" |All other methods| align="center" |$10| align="center" |$250|}



Add-Value Machines (AVMs) AVMs allow passengers to add value to their SmartRider card by inserting notes or coins into a machine, or by using an EFTPOS or credit card. They are located at the following train and bus stations:



Machines at Transperth InfoCentres, located in Perth's CBD, also offer this feature.

From a bank account AutoLoad allows a user to establish a direct debit authority to automatically reload the card with a pre-set amount from a passenger's bank account once the low-value threshold of $6 for standard users and $3 for concession users is reached. Alternatively, passengers can manually transfer funds from their bank account using BPay, either via phone or internet. It takes 3-5 working days depending on your financial institution and the time of the BPay transaction. Passengers must have a minimum of a 2 section fare when they tag on for the funds to transfer onto the card.

Loading a SmartRider automatically via direct debit is the only way users can achieve similar levels of fare savings in comparison to the previous Multirider system

On board buses and ferries A SmartRider tag-on machine is integrated into machines which issue bus and ferry tickets. Passengers can add value to the card by paying the driver.

Retail outlets Value can be added via EFTPOS or cash at authorised retail outlets such as newsagents.

Technical details The SmartRider project includes various machines and technologies to manage and control the system including distance travelled, fare deduction, and processing.

Physical technology At the core of the system is the individual cards issued to passengers using the system. The cards are a MIFARE-based card and have a unique individual identification number allocated to each card. These cards communicate specific information as they interact with the relevant processing equipment at the points of boarding and disembarking from the various transport modes that the card operates across (bus, train, ferry).

The Wayfarer SmartTGX150 Electronic Ticketing Machine (ETM) incorporates a smartcard processor that allows the driver to sign on and off, issue cash tickets and process SmartRider transactions. Passengers can use the unit to top up their SmartRider cards and the ETM/GPS interface also determines the exact location of a bus at all times and calculates fare zones automatically. The project also includes the Wayfarer SCP smartcard Platform processor for tagging on and off at all ‘open’ train station platforms, and the SCV, the Wayfarer smartcard bus and ferry validator for tagging on and off buses and ferries.

Information collected by processing equipment is then transmitted back to Transperth by either wired LAN (for fixed processors including standalone units and faregates) or wireless LAN (For buses and other mobile forms of transport). The Wayfarer TGX150 ticket machines also include a removable data cartridge that is used as a backup information store that can be used in the event of a systems or communications failure with the central system.

Major train stations are fitted with Wayfarer operated access control gates, which open in response to the card.

Systems platform The Wayfarer Merit and SmarTrack back office systems provide statistical data and interface to the financial control systems of the Commonwealth Bank of Australia. Other functions will allow card top up via the Internet and by direct debit systems.

Criticism Privacy Users of the system pass their card over a processor both on boarding and departure of any mode of transport using the system. Each SmartRider card is uniquely numbered, and registration is necessary before the card can be used for concession card holders, and is necessary to access many of the advertised features for other users though is not compulsory. The registration process requires filling in a form providing Transperth with the passenger's full name, address, date of birth, SmartRider card number and password. The system has been criticised as a threat to the privacy of its users.

Usage data is stored both on the card and centrally by Transperth and provides users of the system the capability to check and review recent usage by either visiting a designated Information Kiosk or online via the Transperth website. Privacy groups such as the Council for Civil Liberties consider it a form of mass surveillance and are concerned with how this data will be used.

The police have the potential to use SmartRider card data as an investigative tool, and use of this feature overseas dramatically increasing. In London, where the RFID-technology Oyster Card is in use, there were 243 police requests made in total as of March 2006.

Reliability On 27 March 2007, a software upgrade performed the night before by lead project contractor Downer caused a malfunction rendering fare gates at SmartRider#Closed_Stations and SmartRider#Controlled_Stations Transperth Trains stations unusable. As a consequence, the SmartRider system servicing the rail network remained offline for the entire day while technicians for lead project contractor worked to resolve the issue, which was rectified before the commencement of service the next morning and passengers using the SmartRider system were able to travel free on the rail network for the remainder of the day.

The failure caused some political figures to raise doubts as to the system's reliability, with Shadow state Transport Minister Simon O'Brien (politician) commenting to local press condemning the systems reliability, quoting that all the kinks of the system should have been worked out before its January 2007 launch."The SmartRider system cost $30 million, been delayed again and again and it ought to work"Simon O'Brien

A spokesperson for the Public Transport Authority indicated they would be having discussions with the head contractor about who would cover the bill for the loss of fares, estimated at AUD$100,000. Passengers who were unable to tag off or were charged default fares as a result of the failure have been promised refunds will be automatically processed on their account by week's end.

Design The system has been criticised for usability issues in general system, website and top-up machine design. The most significant usability issue is that pay as you go customers who for whatever reason do not "tag off" at the end of their journeys will not be charged correctly.

Users who have run up a pay as you go debt of as little as $4 are prohibited from using the card until the debt is repaid. Another criticism is that problem diagnosis by staff is generally poor, as the system is relatively new and complex, and the staff may not be correctly trained, which can lead to passenger frustration.

Costs Criticism has been directed at the cost to users of the SmartRider system compared to its predecessor, the MultiRider. While the MultiRider could be bought as a 40-ride ticket for a 25% discount, this discount can now only be obtained by paying by direct debit (A 15% discount is available for all other methods of payments). This was raised in Parliament by Liberal Party of Australia MP Katie Hodson-Thomas, who claimed that passengers would end up paying $324 more a year for public transport under SmartRider. In February 2006, The West Australian reported criticism by trial users who claimed that their failure to tag off, either by accidentally forgetting to do so or due to a non-working machine, resulted in a four-zone fare being charged to the SmartRider regardless of distance travelled..

This reporting however was factually incorrect. Since the launch of the system, Transperth has defined that the default fare is equal to the cash fare on the assumed basis that a passenger who has failed to tag off has travelled to the final destination of that particular bus, train or ferry service. SmartRider fares and rules, Transperth. It is only in the case of rail travel where the default fare is charged at the four zone cash rate. During the implementation trial phase, the default fare was charged at the Cash Fare less the customers discount based on how they last reloaded their card. However, a number of participants in the control group constantly failed to tag off, and as a consequence the discount on default fares being applied was subsequently removed.

See also

References

External links



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